Shipping
The crystals at song of stones are honoured with care and respect through every part of the connection process, including the process of wrapping and shipping them to you.
Packaging
We honour our commitment to the earth and to the 7 generations that came before us and the 7 generations that come from us by using environmentally friendly packaging materials wherever we can and recycling packaging materials whenever we can. We use string instead of tape to wrap the crystals. We continuing to look for ways to soften our environmental footprint. It take more effort and thought but we are aware of the impact of each of our choices.
Shipping Service
Shipping is as an important part of your connection with your crystal(s) as any. Getting your packages to you in the best way possible is our priority. We have searched and tested several options and have found one that gets your package to you in the quickest and most reliable way at a reasonable flat rate shipping fee. Some of our customers would prefer a basic option at a lower rate and we offer it as an option. We recommend the White Glove Service.
WHITE GLOVE: Each crystal is lovingly wrapped with care and respect. They are sent off in a ceremony of sound and lovingly wrapped with lavender and dried flowers to cushion their journey. I also include a special gift in your package (currently the gift is a card pull from a specially selected Oracle Deck). Sometimes a message comes through during this sacred ceremony or a special crystal wants to be added to your package. We always honour the messages of the stone beings and pass them along to you. Your crystals are shipped by courier or expedited parcel and tracking is included.
BASIC: Your crystals are lovingly wrapped with care and respect - the difference is they are sent by regular mail without any of the extras. There is no insurance or tracking available on this service. It does take longer for you to receive your package and the service is not as reliable. You agree to accept responsibility for lost shipments.
NOTE: Oversized packages are subject to additional fees. If your package is oversized, we will contact you with your options before shipping.
Cyrstals are shipped from Canada within 3 business days of receipt of payment.
| White Glove Service | Basic Service | |
| Ontario and Quebec | $10.00 - 1 to 3 business days FREE on orders $100 & up |
N/A |
| Rest of Canada | $15.00 - 3 to 5 business days FREE on orders $100 & up |
N/A |
| To the United States | $20.00 - 4 to 7 business days |
$10.00 - Allow up to 3 weeks |
| International | N/A* | $20.00 - 6 to 10 business days |
* Tracking and insurance is not available at a reasonable cost for International Shipments. Flowers and a special gift are included.
FOR MY CUSTOMERS DOWNUNDER, please note that Customs does not permit me to send the dried flowers. Your crystals are sprinkled with Fairy Dust when available (which is actually tiny silvery sparkly specks of Pyrite) and wrapped with extra tissue.
PLEASE NOTE: ETAs are estimates and don't account for customs delays.
EXPRESS SHIPPING
If you need your package in a rush, please contact me for a quote on express shipping.
Insurance
Packages within Canada and the U.S. are insured for contents valued up to $100. Additional insurance is available for a nominal fee. There is no insurance available on International packages for the service we offer. International Customers wishing insurance/tracking can request a quote. Rates start at $45.
U.S. and International Shipping - Customs Fees
Please note that shipments sent into the U.S. from Canada may be subject to Duty and Taxes. It is the responsibility of the customer to pay for any U.S. Duty, Taxes or other Customs fees. Please check with U.S. Customs for further details.
Gift Wrapping
If you are buying stones for someone as a gift, I offer gift wrapping services, including a card with a personalized message.
I Want you to be Happy!
It is important that you are happy with your crystal or stone. If for any reason you are not happy with your crystal, stone or any other item you purchased (unless otherwise stated in the individual listing), just let me know within a few days of receiving it and I will gladly exchange it for something else. Send your crystal back to me in original condition and let me know what you would like instead. All you will have to cover is the return shipping fee.
I want you to have a good experience with Song of Stones. Please let me know if there is anything that will make your experience a more positive one!
With respect,
Song of Stones